Shipping policy

SHIPPING

PLEASE NOTE: DUE TO COVID-19 RESTRICTIONS, OUR SHIPPING POLICY HAS TEMPORARILY CHANGED.

In-stock items will be shipped from our warehouse within 1-3 business days.

Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact your delivery time.

Business days are Monday through Friday and exclude US holidays.

DOMESTIC SHIPPING

Domestic shipping includes continental USA (excludes Alaska and Hawaii). In-stock items will be shipped within 1-3 business days on orders placed. Once shipped, you will receive a tracking number notification to your email address on file. 

INTERNATIONAL SHIPPING

We have various international services available as shipping methods to our international customers. Customers are responsible for paying all import duties associated with the package. Matrix Mount Team Members can not lower stated package values.

    SHIPPING TERMS & CONDITIONS

    These terms apply to all shipments of Products.

    All Products are shipped F.O.B. ("free on board") place of shipment. This means that we are not responsible for Products once we have provided them to the delivery service that will be delivering your Product(s) to you. We take great care in packing, labeling, and handing off our Products to make sure the delivery company is provided with the right Product(s) for the right orders in the condition advertised.

    Once an order has been handed over to the delivery service, we cannot cancel or refund your order, unless the product is returned. You should mail your product to: Matrix Mounts, 6201 Hollywood Blvd Unit 3002, Los Angeles, CA 90028. Matrix Mounts is not responsible for delays or lost items caused by mail carriers. 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if you do not pay for your own shipping costs. 

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    If something goes wrong with your order, please contact us and let us know. We'll determine what steps need to be taken by us or we'll give you guidance to help you place a claim with the delivery company.

    SHIPPING TO APO/PO BOXES

    Matrix Mounts does not ship to APO/PO boxes.

    DUTIES AND IMPORTATION CHARGES

    You are responsible for paying any import duties or charges that may apply to any Products purchased on www.matrixmounts.com. Matrix Mounts does not assume any responsibility for import duties or charges related to any Products.

    REFUSED OR NON-DELIVERABLE ORDERS

    Any refused or non-deliverable orders will be processed according to the terms that would apply to that Product if a return were requested. All shipping costs, including return freight charges and return-to-send fees, will be assessed against any refund. Matrix Mounts will not assume costs for the return of any Product returned. Any customs clearance charges will also be assessed and deducted from any refund.

    NEED HELP?

    Please email us at support@matrixmounts.com